Refund policy

At Ampower Nutrition, we are committed to delivering high-quality nutrition products that meet safety and quality standards. Each product is checked before dispatch to ensure it reaches you in proper condition. However, in rare cases where you may need to return a product, please review the policy below.

Return Eligibility

You may request a return within 48 hours (2 days) of receiving your order only under the following conditions:

  • The product was delivered in a damaged condition, or

  • The product cannot be authenticated using the authentication code or verification process provided on the packaging, and

  • The product is sealed, unused, and unopened

In all cases, a short video clearly showing the damage or issue is mandatory for return approval.

 Returns will not be accepted for reasons such as taste, smell, personal preference, or change of mind.

How to Initiate a Return

To initiate a return request, please email our customer care team within 48 hours of delivery.

Email: info@ampowernutrition.com 

Please include the following details in your email:

  • Order number

  • Registered contact number

  • Delivery address

  • Reason for return

  • A short video highlighting the damage or authentication issue (mandatory)

Once your request is reviewed, our customer care team will contact you to confirm eligibility and arrange the pickup.

Return Pickup

  • If your return request is approved, we will arrange a pickup from your delivery address.

  • There are no return shipping charges. Pickup will be handled at no additional cost.

Returns on Promotional Orders

If the product was purchased as part of an offer or promotion, all items included in the offer (including any freebies) must be returned together for the return to be processed.

Items That Are Not Eligible for Return

We do not accept returns for:

  • Products that have been opened, used, or consumed

  • Products where the seal has been broken or tampered with

Exchange / Product Swap

Currently, product exchanges or swaps are not available.

Refund Process

  • Once the returned product is picked up and inspected, the refund will be processed within 14 days.

  • After processing, it may take up to 5 working days for the amount to reflect in your original payment method (bank account, credit/debit card, or wallet).

Return Window

You must initiate the return request within 2 days (48 hours) of receiving the product. Requests made after this period will not be eligible for return.

Customer Care Support

For smooth processing, please keep the following details ready when contacted by our team:

  • Order number

  • Product details

  • Reason for return

Email:  info@ampowernutrition.com
Business Hours: 9am – 5pm EST